Excellent experience every time we've been there. Staff in Sales and Service have gone above and beyond to help us.
The other thing was that the car wasn't exactly clean when we came to pick it up. I found floor mat covers, some sort of sheet plastic, and old tooth picks in the vehicle. There were these smears on the interior door panels, like a dirty rag was used to clean the inside of the car. We also received the car with a quarter tank of fuel - but the full tank thing may just be some old-school perk that nobody does anymore. I don't really buy enough cars to know.
We had a great experience with the entire team at Red Rock Ford. Tom in sales, Chuck in finance and Steve in the shop answered all our questions and made sure the stressful process of purchasing a car went as well as possible.
Happy with the work and price paid to have belts and Oil changed. (5 stars here) I'm use to getting my truck back cleaner after service than before. Not the case here and reason for 3 stars, the shop used my bumper to get into the engine compartment instead of a step ladder. And then didn't have the decency to wipe the oily shoe prints off the bumper.
Overall, good service with room for improvement. When I take into account that we didn't even start the purchase process until after 5:00 o'clock, and didn't finish til almost 7:00, I think these guys are in 4+ star territory. I'd probably give them another shot.
We are very pleased with the Ford Edge that we purchased. However, there were a couple of issues that I would have preferred to have avoided. The car wreaked so powerfully of cigarette smoke when we test drove it that I actually looked around the interior to make sure there wasn't a burning cigarette someplace. Thankfully, after a couple weeks and two ozone treatments, the folks at Red Rock got rid of the worst of it.
Excellent service staff, especially Mitch! As an "out of towner", they took my '08 F350 in right away on a Monday AM and resolved the problem in a very timely manner. Thanks also to Gary (courtesy driver) for "chauffeuring" me. I greatly appreciated the hospitality!
Sales personnel were great to deal with and very friendly! Tom and Matt will take good care of you.
Red Rock Ford is a US Car Dealer based in Williston, North Dakota. Red Rock Ford is located at 202 1st Ave E, Williston, ND 58801, USA.
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