Called to see about getting my truck worked on and the guy was so rude! Just because I’m a female doesn’t mean I’m stupid and you can be rude!
Good luck reaching their service department. I would say 20% of the time I actually talk to a service writer. None of them are actually helpful, even though they seem like they are trying. I would think the reason they are hard to reach is the string of lies and delays on every item on the shop.
First time buyer. My Experience at Ryan motors was great. Easy and quick. I had the opportunity to work with “Mike Roland”. Great guy.
Do not buy a car here and expect honesty from staff. Purchased a car from the Minot dealership first thing we noticed after a day was the break light would not shut off. Not a big deal. After 6 months we got an engine code for misfire. Time to replace spark plugs. Took it into Williston service center got it back with even more issues! Went back to check the spark plugs ourselves and one of the ignition coils were left unplugged! Looking like possible permanent damage. Called to talk they said they would help resolve issue. Its now 3 weeks later... Nothing. Please be very careful working with these people! You'll get more honesty from Craigslist.
One excuse after another. A one day job, has now taken over 2 weeks and I'm still getting excuses. (One week after receiving vehicle) First excuse, parts ordered the wrong part. (One week later) Second excuse, part is here, getting it in the shop in a couple of hours. Third excuse(three days after last one) tech had a family emergency and left early yesterday. Won't be back until Monday.
A good place to buy a vehicle if you want to pay way too much. Don't count on warranty work to be completed in a timely manner. Most of their mechanics waste company time playing on their phones. The only way to insure your vehicle will be repaired is to stand outside the bay and watch them like a hawk. The service Manager is a kid and he has no problem lying to you on the phone or even in person. This did not happen one time but rather several times over the course of 4 years. Ryan knows there is no other Dodge dealer within hundreds of miles. They have the monopoly in Williston and Minot. I have talked to dozens of Dodge owners and there is a consensus on this matter. Take your trucks to Wyoming or South Dakota for service work. Or, just by Chevy or Ford. It is not uncommon for vehicles to sit in their lot for weeks or months at a time. Huge companies, such as Oil States have dumped a whole fleet for these very reasons. BUYER BEWARE!!!
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Ryan Chrysler Dodge Jeep is a US Car Dealer based in Williston, North Dakota. Ryan Chrysler Dodge Jeep is located at 1212 2nd St W, Williston, ND 58801, USA.
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